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A Proud Member of
Metropolitan
Builders
Association
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Our Policies
Prices are subject to change without notice.
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Returns & Refunds
Aetna-Hardware.com accepts exchanges and returns. All
returns will be reimbursed in the form of merchandise credit with Aetna-Hardware.com.
If, in returning your items to Aetna-Hardware.com, you package the items
poorly and they are damaged in transit, we will not be able to give you
full credit for the return. Please carefully pack your returns.
Return time-frame: You have 10 calendar days from
the time you received your order to return any item to Aetna-Hardware.com.
If you return the item within 10 days, we will refund, as merchandise
credit, the full value of any authorized return minus shipping &
handling charges and restocking fees. After 10 days, all sales are
final.
Shipping your return: To ship your return back to
Aetna-Hardware.com, please use insured US Mail or UPS. Make sure to keep
your tracking numbers. Send your return to this address:
The Hardware Studio.com Returns
3315 N. 124th Street Ste B
Brookfield, WI 53005
Your refund: We will refund a merchandise
credit for the full value of any authorized return minus shipping &
handling charges and restocking fees. Returning defective items does not
incur a restocking fee.
Restocking fees: Restocking fees are 35% of the
original purchase price.
Missing, Defective, and Damaged Merchandise:
To safeguard against such situations, we carefully
inspect every item before shipping. If Aetna-Hardware.com
has incorrectly filled an order or has sent you an item that is
defective but clearly has not been damaged en route, Aetna-Hardware.com
will replace the item.
For Items Damaged During Shipping: Please inspect
your shipment before you sign for it. If the product appears visibly
damaged from shipping, do not sign to accept the shipment. Rather,
refuse delivery and please contact us immediately 262-781-8808. If you
sign for the delivery only to find later that the product was damaged in
transit, it is your responsibility to file a claim with the shipping
company.
For Items Otherwise Defective or Missing: If you
received an order with missing or defective items (not damaged in
transit), please notify us in writing (send us an email) within 48 hours
following receipt. We will replace all defective merchandise if we are
notified within 48 hours and if the item is returned. Replacing
defective items includes no restocking fees.
If you have a question about our return policy, please email
info@aetna-hardware.com; we
will respond as quickly as we can.
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Order Cancellations
If you find that you need to cancel your order, please
contact us immediately. We accept cancellations for any reason. Due to
our highly integrated supply chain, we typically fill and ship an order
within eight hours of your order clearing. Once the order is sent, it is
difficult and costly to cancel and recall. Therefore, our policy is
simply that once your order is shipped, the return policy is in effect.
In some cases of custom ordering, an item may be non-cancelable.
To Cancel an Order: call 262-781-8808
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Shipping
Only $7.95 per shipment, any
size order in the Continental U.S.!
Orders are processed Monday - Friday at Aetna-Hardware.com. It generally
takes no more than 1-2 days to process an order, although we frequently
process and ship on stock items in less than 24 hours.
Quick-ship Items 48 hours
Back-ordered or Non-stock Items 2 to 6 weeks
Custom-crafted Items 4 to 8 weeks
Upon ordering, the online checkout will tell you how long you can expect
to wait for your shipment to arrive. If there is an unexpected delay in
your order, we will notify you via email. It is your responsibility to
notify us if you would like to cancel the shipment due to a delay.
Only $7.95 per shipment, any size order in the Continental U.S.! This
includes shipments from multiple manufacturers.
Aetna-Hardware.com ships when an order is entirely complete. If you want
a partial shipment while you wait for your back-ordered/custom items,
please contact us.
Orders are shipped Ground unless requested otherwise.
Shipping to Alaska or Hawaii is not available.
We cannot ship to countries outside the USA.
Please contact us via email for rate quotes of shipping services other
than DHL Ground.
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Warranties
Aetna-Hardware.com only offers products from
manufacturers of the highest quality. We do not offer any warranties
beyond those supplied by the hardware manufacturers. Please contact us
if you would like information on the separate manufacturers warranty
options or need assistance in producing a warranty claim.
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Shopping Security
When you are placing an order on the Internet, security
is a number one priority. All online transactions are sent through our
secure server, and encrypted with 128-bit technology. Once the
information is received through the Internet, trusted authorized
employees will process your payment, and make sure that your information
is
handled with the highest level of security.
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Sales Tax
Sales Tax will be charged to all purchases delivered to a
Wisconsin address. |
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